Salesforce Administrator

100% remote – CST EST MST

Rate: 60/hr.- $65 C2C

Video

Duration: end of year, likely extension

Salesforce Administrator

• Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes and other routine tasks.
• Complete regular internal system audits and prepare for upgrades.
• Manage data feeds and other integrations.
• Coordinate the evaluation, scope and completion of new development requests.
• Assist in training of new users, and grow the Salesforce.com skill set across the organization.
• Effectively act as the liaison between our users, vendors and the application development teams.
• Work independently with members of the user community to define and document development requirements.
• Continue to develop and customize the Salesforce.com platform using industry best practices.
• Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall company strategy.
• Translate business requirements and user stories into working solutions using appropriate configuration and development approaches.
• Proactively identify new opportunities to support additional business processes or functions.
• Research changes in upcoming versions of Salesforce.com in order to provide recommendations that enhance productivity.
• Work with department managers to drive efficiency through tooling and business process automation.
• Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company.
• Create and maintain documentation for users, processes, approval processes and workflow.
• Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes and triggers.
• Identify the appropriate third-party products/applications and determine when it is appropriate to include external application developers to meet business requirements and timelines.
• Manage and resolve support ticket submissions. Assist staff across multiple departments within the company to optimize their success with the platform through communications, training, and support services.