Required Skills

• Strong Windows desktop support experience.
• Hardware/software troubleshooting and break/fix support.
• Networking knowledge (TCP/IP, VPNs, firewalls, switches, routing).
• Experience with help desk ticketing systems.
• Strong communication and customer service skills.

Preferred Skills

• ServiceNow (highly preferred)
• SCCM
• Service Suite
• Utility industry experience
• Self-starter comfortable in a fast-paced environment

Requirements

• Associate's degree or equivalent experience.
• 5-7 years of IT/Desktop Support experience.
• Reliable transportation and willingness to travel locally throughout the Minneapolis metro area (mileage reimbursed).